My husband talked to her briefly and she called the room where the dog was, but of course, no one answered. There was a steady stream of people checking in and the desk attendant was completely alone. My husband waited for a few minutes then went up to the lobby when he didn’t see her.
They didn’t have any other king rooms so the lady at the desk said she would come down and take a look. We immediately called the desk and asked for another room. and went to our room to be immediately met with the consistent barking of a large dog in the adjacent room. The property itself was very nice-large rooms, comfortable beds, good breakfast. Just be forewarned that the hotel is a nice OLD traditional embassy suites with two rooms which is nice The food was not stocked after 9 so we just fended for ourselves. the Breakfast was wiped out due to all the people going to the parade and we could only locate one poor waitress who was trying to keep up but plates and bowls were hard to come by. Older tv's worked ok but they were dated and the picture could not keep up with the image.breakfast for us was at 9 am and the poor cook acted tired and upset that he was still working, so we felt bad having to ask for an omlet and he acted upset that we asked. Room was in dire need of updating, bed was king and kinda lumpy and the fold out couch was poor and thin.
The hotel was packed with everyone wanting to attend the parade. Room on the 11th floor was below average, as the hvac unit was very noisy and the bottom of the sliding doors at the balcony were not every cleaned and very moldy due to the moisture. Hotel check in staff was nice and friendly, and check in was quick. Hotel is old and dated, probably has not been updated since the day the hotel was born. The fee to park is hard to understand, just another way that the hotel has to make money and there is just no way around it, unless you park at the hospital across the street (not recommended) Area around the hotel is safe. Hotel is in a great location, easy to find and parking is fairly easy, either in the outside parking lot or under the hotel in the parking garage. No idea why the GM gave these odd directions is it so we don’t come back again? A disappointing and gross experience and not really sure this hotel is worth the value that is placed on it. The concierge service was OK but on the day of discharge after texting in the morning about extending the checkout time, I texted about getting help for getting our bags to our car and never got a response, so I contacted the front desk myself. In their embarrassment, they comped us one night. We got rid of those and called the front desk to let them know about this. When going to bed, we noticed that there was dried blood on one of the pillowcases, along with an old stain on the comforter. Why we were given these bizarre directions, we have no idea. We were surprised by this, and soon realized that if we just take the elevator right by our room straight down, we were at the elevators right next to the lobby, where we were checked in. He told us that to get to our room, we should go outside to the parking garage elevators, go to the fourth floor, cross over to other elevators to get to the sixth floor where our room was located.
The GM Jeff checked us in and noted that we have been upgraded in our room, though it appeared to be in the room I booked online. I booked this hotel as I have not stayed here previously and wanted to try it out.
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